May 3, 2006

More good needles

So last week I noticed that one of the Brittany double pointed needles I had floating around in the bottom of my knitting bag had split…. I had heard that they have a 5 year guarantee… so I emailed the company on Friday during lunch not expecting much since it was a Fri afternoon and all..... They wrote back immediately and said they’d be happy to send me a new needle! The email said it would be here in 10 business days. Nice. Even nicer? It came in the mail last night.

Now that’s some excellent customer service!


  1. that's nice to hear and makes me want to buy stuff from them now!

  2. I love my Brittany's nice to know that their customer service department rocks!!!


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